How Data Recovery Works
A straightforward process from the moment you contact us to the moment your files are returned.
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1
Case Submission / Initial Contact
You contact us — by phone, WhatsApp, or the case form — and describe what happened to the device. This first conversation helps us advise on next steps, including how to package and send the device if it's coming from outside Lahore.
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2
Device Intake
The device is logged as a recovery case when it arrives at our lab, whether couriered or brought in directly.
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3
Diagnosis
We inspect the device and determine the cause and extent of the failure — mechanical, electronic, firmware or logical — before any recovery attempt begins.
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4
Recovery Plan / Quotation
Once the cause is understood, we explain what recovery is likely to involve and confirm cost and next steps with you directly before proceeding.
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5
Recovery Work
Our engineers carry out the recovery procedure appropriate to the specific failure — mechanical or electronic work in a controlled environment, firmware-level work, controlled imaging, or array reconstruction, depending on the case.
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6
File Verification
Where applicable, recovered files are checked for integrity before handover, so you know what was retrieved before you receive it.
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7
Data Return
Recovered files are returned to you on an agreed destination drive.
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8
Original Device Handling
The original device is returned or held as agreed with you. As noted in our data recovery disclaimer, our focus is retrieving your data — a device that has suffered a hardware failure shouldn't be expected to return to dependable long-term service afterward.
What Affects Recovery Time
There's no single timeline that applies to every case — how long recovery takes depends on factors specific to the device and the failure:
- The physical condition of the device
- The type of failure — mechanical, electronic, firmware or logical
- Whether compatible donor parts are needed
- How stable the drive is to image — a failing drive can require slower, more careful imaging
- For RAID and NAS cases, the complexity of the array and how many members are involved
- The total volume of data being recovered
Note: Diagnosis timelines and any associated costs are confirmed with you directly once your device has been assessed — we don't quote a fixed turnaround in advance, since it depends on what diagnosis finds. Recovery outcomes also depend on the condition of the individual device and can't be guaranteed before that assessment.