Privacy Policy
Last updated: September 2026
This policy describes how DiskAnalyst collects and uses information through this website and in the course of providing data recovery services.
Information We Collect
We collect information you provide directly to us, including:
- Contact details you give us by phone, WhatsApp, email, or through the contact and case submission forms on this site — such as your name, phone number, email address and city.
- Case and device information you provide when submitting a recovery case — device type, manufacturer, model, capacity, a description of the problem, and related technical details.
- Any messages or correspondence you send us in the course of a case.
We do not use third-party analytics or advertising tracking on this website at this time. Like most web servers, ours may automatically log basic technical information (such as IP address, browser type, and pages requested) for security and operational purposes.
How We Use This Information
- To respond to your enquiry
- To diagnose your recovery case
- To provide the data recovery service itself
- To communicate quotations and case status with you
- To return your recovered data and/or original device to you
Recovered Data & Confidentiality
Data recovered in the course of a case is treated as confidential and is accessed only by personnel involved in diagnosing and recovering it. See our Data Confidentiality page for more detail.
How We Share Information
We do not sell customer data. We share information only where reasonably necessary — for example, with a courier to return your device or data, or where we are required to by law. We do not share it for marketing purposes.
Data Retention
Retention of case and recovered data depends on the individual recovery case and agreed delivery arrangements. Customers who require a specific retention or deletion arrangement should discuss this with DiskAnalyst before recovery work begins.
Your Rights & Contact
If you have a question about the information we hold about you or your case, or a privacy-related request, contact us at info@diskanalyst.com.pk or via our Contact page.
Children
Our service is intended for use by adults. We do not knowingly collect information from, or accept device submissions independently from, children.
Third-Party Links
This site links to third-party services such as WhatsApp for contact purposes. Those services have their own privacy practices, which we don’t control — please review them separately.
Changes to This Policy
We may update this policy from time to time. The “last updated” date above reflects the most recent revision.