Frequently Asked Questions
A clicking sound usually indicates a mechanical fault. Recovery is often possible but depends on the extent of internal damage — the drive should be powered off and not restarted repeatedly, and brought in for diagnosis.
Yes, in many cases. SSD recovery uses different tools and techniques than hard drive recovery, particularly for controller and firmware-level failures.
Often, yes — particularly if the drive has not been used since the format. Continued use of a formatted drive reduces the chances of recovery.
Deleted files frequently remain on the drive until overwritten by new data. Stopping use of the drive as soon as possible improves the chances of recovery.
Yes. DiskAnalyst recovers data from RAID 0, 1, 5, 6 and 10 arrays, including cases involving multiple drive failures or a failed rebuild.
Yes, including Synology, QNAP and other NAS brands — both single-drive and multi-drive configurations.
Yes. Customer data is handled confidentially throughout the diagnosis and recovery process.
Yes, devices can be couriered to our lab. Contact us first so we can advise on packaging and shipping.
Turnaround time depends on the type and severity of the failure. A timeframe is provided after diagnosis.
No — our focus is on retrieving the customer's data, not on returning a failed drive to dependable long-term service. Once data has been recovered, we recommend replacing a drive that has suffered a hardware failure rather than continuing to use it.